Our personalized item cannot be returned unless it is defective or damaged. But before the order is mailed, we will confirm with you through videos and photos, and we will send it after your approval. Therefore, if you are not satisfied with the ordered products, we will provide an adjustment service within 30 days, but you need to bear the cost of round-trip mailing.

Because customized products are unique, customized according to your unique requirements. If you are not satisfied with the product solution already in production, our professional artists will be more than happy to make any adjustments and will do their best to provide a solution to your satisfaction.

Please note that if you want to cancel an order that has already been put into production, you will be charged 30% of the price of each item as return fee and paid to me.

Once your return has been processed, you will receive a confirmation email; Note that it may take an additional 7-10 business days from the date you receive this email for the funds to appear in your account, and it may take additional billing cycles for the funds to appear on your statement.

Please note that the following reasons are not covered by our Return/Exchange policy and we are not responsible for them.

• The product is damaged due to improper use, improper handling or improper maintenance.
• due to change of mind, personal taste and other personal reasons.

If the quality is found to be defective when you sign for it, we may redo or refund part or all of it at our discretion.