Contact Felt Pet Portraits

What to Include in a New Commission Inquiry

To help Emma understand the project, include as much of the following as you already know:

• Your name and preferred reply method.
• Your country or postal region, so shipping feasibility can be considered.
• Your pet’s name and animal type.
• The format you are considering: a framed portrait, full-body sculpture, ornament, or another currently offered format.
• Your preferred approximate size and the number of pets in the piece.
• The expression, pose, markings, or familiar details that matter most.
• Whether the portrait is for you, a gift, or a memorial. You never need to share more personal context than you are comfortable sharing.
• A requested date, if there is one, and whether that date is flexible.
• Whether you want to ask about including a small amount of your pet’s own hair.
• Clear reference photographs from useful angles.

If you are unsure which format is suitable, say what you hope to preserve or display and Emma can help identify a practical starting point.

Reference Photos

Several photographs are usually more useful than one. When available, provide:

• A clear front view.
• A three-quarter view.
• Left and right side views.
• Close views of the eyes, ears, nose, mouth, paws, tail, and distinctive markings.
• Full-body views from several angles for a sculpture.
• A photograph taken in natural light that best represents the true coat color.
• A favorite image that captures the expression or pose you want, even if another image is technically clearer.

Historical or limited photographs can still be submitted for review, but they may limit what can be represented. Felt is a handmade artistic medium, so no photograph guarantees an exact, pixel-for-pixel replica.

Please make sure you have permission to send the images. Crop people, home details, location data, or other information you do not want us to receive.

Asking About Pet-Hair Inclusion

You may ask whether your pet’s own hair can be incorporated into an eligible portrait. Approval depends on the product, material condition, shipping route, carrier rules, customs requirements, and Emma’s ability to handle it safely.

Do not mail pet hair before Emma has approved the request and sent private instructions. The studio receiving address will not be posted publicly. If the request is accepted, you will receive guidance about the amount, condition, packaging, label, tracking, and handling of unused material.

Pet-hair transit to Emma is separate from queue time, creation time, preview or revision time, and final delivery.

Questions About an Existing Order

When contacting us about an existing order, include:

• The name used for the order.
• The order or quote reference, if available.
• A short description of the question or requested correction.
• Photographs of the parcel, label, packaging, and artwork if reporting damage or an incorrect delivery.
• The tracking number if the question concerns inbound pet hair or outbound artwork.

Do not post order references, addresses, tracking numbers, or private photographs in a public comment.

Response Times

Emma personally handles the artwork and commission communication. Messages are answered as soon as reasonably possible, but no fixed response time is promised. Time-zone differences, active studio work, weekends, public holidays, or a high volume of detailed requests may affect the reply time.

Sending the same request repeatedly through multiple channels may slow review. For an urgent correction to a delivery address or order detail, clearly begin the message with Urgent order correction and include the order reference.

Before You Make a Payment

Make sure the written order details confirm the agreed product, size, number of pets, price, currency, payment schedule, reference requirements, estimated timeline, destination, shipping charge, and any pet-hair arrangement.

Only use a payment link or checkout supplied through the official feltpetportraits.com process or directly confirmed by Emma. If a message appears suspicious, verify it through the WhatsApp number shown on this page before paying.

Privacy and Policies

Information submitted through WhatsApp or the form is handled as described in our Privacy Policy. Before ordering, please also review the Terms of Service, Refund Policy, and Shipping Policy.

Contact Options

• Message Emma on WhatsApp: +86 183 9671 6150
• Submit the online inquiry form

These are the only customer contact methods currently listed by Felt Pet Portraits.